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Invoices

Invoices let you bill a customer with itemised details, send them by email or WhatsApp, and follow each one from sent to paid. Payment is confirmed automatically for Fiatsend checkout, or by you for mobile money and bank transfer, and the customer gets a receipt either way.

You'll find invoices under Payments → Invoices.

Create an Invoice​

  1. Choose New invoice.
  2. Customer. Pick someone from your customer list or add a new one (name, email, phone, address). You can save them for next time.
  3. Invoice details. The invoice number is assigned automatically (for example INV-0001). Set the issue date, a due date, and any note or terms.
  4. Get paid. Choose the currency (GHS or USDC) and tick how the customer can pay: Fiatsend checkout, mobile money (GHS only), and/or bank transfer. Your saved payment details are filled in for you.
  5. Items. Add what you're billing for, with quantities and prices, and an optional discount and tax percentage. The discount comes off the subtotal, then tax is charged on the discounted amount.
  6. Choose Create & send (email and/or WhatsApp) or Save draft.

A live preview on the right shows exactly what your customer will see.

Drafts can be edited, sent invoices can't

Once an invoice is sent, the amount can't change under the customer. To correct a mistake, cancel the invoice and issue a new one.

What Your Customer Sees​

The customer gets a link to a page at console.fiatsend.com/i/… showing the invoice, your branding and how to pay. They can print it or save it as a PDF. It stays valid until it's paid or cancelled, even after the due date.

  • Fiatsend checkout. A Pay button takes the customer to a secure payment page, and brings them back to the invoice afterwards, where it shows as paid. If the invoice doesn't have a Ghana phone number, they're asked for one.
  • Mobile money / bank transfer. They see your account details, send the money, and tap I've sent the payment.

Track Every Invoice​

The invoice list shows the total awaiting payment, overdue and paid, and each invoice's status:

StatusMeaning
DraftNot sent yet. You can edit or delete it.
Awaiting paymentSent. Shows whether the customer has opened it.
OverdueSent, and the due date has passed. It can still be paid.
PaidPayment confirmed. Shows when and how (Fiatsend, mobile money, bank transfer, or marked paid).
CancelledWithdrawn by you. The customer can no longer pay it.

Online payments are picked up automatically, normally within about a minute. An invoice with a customer payment waiting for you shows an amber Review payment badge. For each invoice you can also send a reminder, check for payment, copy the invoice link, mark as paid (for money received outside Fiatsend), resend the receipt, or cancel.

Receipts​

When an invoice is paid, whether online, confirmed by you, or marked paid, the customer is sent a receipt by email and by WhatsApp (SMS if WhatsApp isn't available). Each invoice gets one receipt, and you can resend it from the invoice's menu. Replies to the email go to your business contact address. You can switch automatic receipts off under Customize.

Make Invoices Your Own​

Choose Customize on the Invoices page to set how your invoices look and read:

  • Logo and accent colour.
  • Business name, contact email and phone, address and tax or registration ID.
  • Invoice number prefix (for example INV-).
  • Default note, footer text and default number of days until due (7 by default).
  • Whether to send receipts automatically.

A live preview updates as you type. The business logo appears on the invoice page; emails use the Fiatsend header.

Customers​

The Customers tab keeps your address book: add, edit and remove the people you bill, and search by name, email or phone. Editing or removing a customer doesn't change invoices you've already created. They keep the details they were sent with.

Payment links with manual methods, and Website Checkout sessions, are stored as invoices too (numbered PL-… and CS-…). So they share the same tracking, receipts and Review payment flow. Abandoned website checkouts are hidden from this list until they're paid or have a payment to review; Website checkout → Activity shows all of them.