Support
Use the route that matches your issue so Fiatsend can help without exposing your account information.
| Need help with | First step |
|---|---|
| A payment you received or your wallet | Sign in to Fiatsend and use the in-app support option. |
| A payment link, invoice or checkout from a business | Contact the business that sent it first. Replies to invoice and receipt emails go to them. |
| A payout sent by a business | Contact the business that sent it, then provide Fiatsend with the payout reference if needed. |
| Business onboarding or account access | Contact your Fiatsend representative or use Fiatsend Console. |
| Website checkout, API, SDK, webhook, or sandbox integration | Start with the Website Checkout guide and developer.fiatsend.com. |
| Security or suspected fraud | Contact Fiatsend promptly through the app or your business support route. |
Before You Contact Support
Include the payment or payout reference, the date and approximate amount, and a description of what you expected to happen. Do not send passwords, one-time codes, private keys, or full identity documents by email or chat.
For Developers
The Developer Documentation is the authoritative resource for API behavior. If you need help after following it, contact the technical support route provided during your business onboarding.